At PreWorkoutStore.co.uk, we want your ordering experience to be straightforward. If you need to return a product or there is a problem with your order, please read the policy below.

Change of Mind Returns

If you purchase from us online, you may notify us that you wish to cancel your order within 14 days of receiving your goods.

Once you have notified us of your cancellation, the goods should be returned to us within a further 14 days.

Returned products should be:

• Unused and in their original condition
• Unopened with any seals intact
• In their original packaging
• Complete with any accessories or promotional items supplied
• Suitable for resale

Please contact us before returning an item so that we can provide the appropriate return instructions.

Sealed Products

Some products may be supplied sealed for health protection or hygiene reasons.

Where this applies, your statutory right to cancel may be lost if the product has been unsealed after delivery.

This does not affect your rights where a product is faulty, damaged, incorrect or not as described.

Return Postage

For change-of-mind returns, customers are responsible for the cost of returning the goods to us.

We strongly recommend using a tracked delivery service and retaining proof of postage.

If a product is faulty, damaged, incorrect or not as described, we will cover reasonable return costs where applicable.

Refunds

Once your return has been received and inspected, we will confirm that your refund is being processed.

Where you are legally entitled to a refund, it will normally be returned to the original payment method used to place the order.

Refunds will be processed within the timescales required by UK consumer law.

If you cancelled your entire order under your statutory cancellation rights, we will also refund the cost of our standard delivery service.

If you selected a more expensive delivery option, such as express delivery, we are only required to refund an amount equal to our standard delivery charge.

Store Credit

Where we offer a refund or return outside your statutory rights, we may offer store credit to use against a future purchase at PreWorkoutStore.co.uk.

Where you are legally entitled to a monetary refund, you will not be required to accept store credit.

However, you may choose to receive store credit instead of a monetary refund if you expressly agree to this.

Restocking Fees & Refund Deductions

We do not charge a standard restocking fee on returns made under your statutory cancellation rights.

However, customers are responsible for taking reasonable care of products while they are in their possession.

Where a product has been handled beyond what is reasonably necessary to establish its nature, characteristics or functioning, and this has resulted in a reduction in its value, we reserve the right to make an appropriate deduction from the refund in accordance with UK consumer law.

Any deduction will reflect the actual reduction in value and will not be an automatic percentage-based restocking charge.

Faulty, Damaged or Incorrect Products

If you receive a product that is faulty, damaged, incorrect or not as described, please contact us as soon as possible.

Please provide:

• Your order number
• Details of the issue
• Clear photographs of the product
• Photographs of the packaging where relevant

Please keep the product and all packaging until we have advised you what to do.

Your statutory rights are not affected.

Faulty Goods

Under UK consumer law, customers may have a short-term right to reject faulty goods within 30 days and receive a refund.

Depending on the circumstances and how long you have owned the product, you may also be entitled to a repair, replacement, price reduction or refund.

Nothing in this policy limits your statutory rights regarding faulty, defective or misdescribed goods.

Products Damaged in Transit

If your parcel arrives damaged, please contact us as soon as possible.

Where possible, provide photographs showing:

• The external packaging
• Any damage to the parcel
• The affected product
• The shipping label

Please do not dispose of the product or packaging until we have confirmed whether it is required for our investigation with the delivery provider.

Incorrect Items

If we have sent you the wrong product, please contact us before opening or using it.

We will provide instructions for returning the incorrect item and arrange an appropriate replacement or refund.

We will cover reasonable return postage costs where the error is ours.

Exchanges

If you would like to exchange an unopened and eligible product, please contact us.

Depending on the circumstances, we may ask you to return the original product and place a new order.

Any additional price difference will need to be paid before a replacement product is dispatched.

Items That Cannot Normally Be Returned

Unless faulty, damaged, incorrect or otherwise covered by your statutory rights, we may be unable to accept returns of:

• Products that have been used
• Products returned incomplete
• Products damaged after delivery
• Products missing their original packaging where this has reduced their value
• Sealed products that have been unsealed where the health or hygiene exception legally applies

Nothing in this section removes any statutory rights you may have.

How to Request a Return

Please contact us through our Contact Us page before sending anything back.

Include your:

• Name
• Order number
• Product you wish to return
• Reason for the return

We will then provide the appropriate return instructions.

Please do not send products back without contacting us first.

Proof of Purchase

We may request reasonable proof that the product was purchased from PreWorkoutStore.co.uk before processing a return, replacement or refund.

Your order confirmation or order number will normally be sufficient.

Your Statutory Rights

Nothing contained within this Returns & Refund Policy is intended to restrict or exclude your rights under applicable UK consumer law.

Where your statutory rights provide greater protection than this policy, your statutory rights will apply.

PreWorkoutStore.co.uk